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    • Terms of service

    Last updated: May 28, 2026

    Overview

    Welcome to Arlana. The terms "we," "us," and "our" refer to Arlana. Arlana operates this website and store, including all related information, content, features, tools, products, and services (the "Services").

    By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy available on our website. If you do not agree, you should not use our Services.

    Our store is powered by Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

    Section 1 — Access and Account

    By using our Services, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a legal guardian.

    You agree to provide accurate and complete information when making a purchase and to keep your account details secure. You are responsible for all activity that occurs under your account.

    Section 2 — Products

    We make every effort to display our products accurately. However, colors, textures, and appearance may vary depending on your device or screen settings.

    We reserve the right to:

    • Modify or discontinue products at any time
    • Limit quantities per order or customer
    • Refuse service to anyone for any reason at any time

    Section 3 — Orders

    By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

    Orders may be canceled if:

    • Fraud or risk is suspected
    • Payment cannot be processed
    • Incorrect or incomplete information is provided

    Once an order is placed, cancellation requests are not guaranteed. All purchases are subject to our Refund Policy.

    Section 4 — Prices and Billing

    Prices for our products are subject to change without notice.

    You agree to provide current, complete, and accurate billing information. You authorize us to charge your selected payment method for your order, including any applicable taxes or fees.

    Section 5 — Shipping and Delivery

    All delivery times are estimates and not guaranteed. Please refer to our Shipping Policy for full details.

    Once your order has been handed to the carrier, we will assist in resolving any delivery issues, including lost or damaged items, by offering a replacement or refund where applicable.

    Section 6 — Intellectual Property

    All content on this website — including images, text, logos, graphics, and designs — is the property of Arlana and is protected by copyright and trademark laws. It may not be copied, reproduced, distributed, or used without our written permission.

    Section 7 — Third-Party Tools and Links

    We may provide access to third-party tools or links to third-party websites. These are provided "as is" and "as available" without warranties or endorsements. We are not responsible for the content, accuracy, or functionality of any third-party sites or tools, and your use of them is at your own risk.

    Section 8 — Relationship with Shopify

    Our store is powered by Shopify. However, all purchases are made directly with Arlana. Shopify is not responsible for any transactions between you and Arlana.

    Section 9 — Privacy

    Your personal information is handled according to our Privacy Policy. By using our Services, you agree to the collection and use of your information as described in that policy.

    Section 10 — Feedback

    Any comments, feedback, suggestions, or other submissions you send us may be used, edited, copied, published, or distributed by us without restriction or compensation.

    Section 11 — Errors and Omissions

    Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct any such errors and to update or cancel orders if necessary.

    Section 12 — Prohibited Uses

    You agree not to use our Services for:

    • Illegal or unauthorized purposes
    • Fraudulent activities
    • Violating intellectual property rights
    • Distributing viruses or harmful software
    • Submitting false or misleading information
    • Collecting personal information of other users
    • Interfering with the security or functionality of our website

    Section 13 — Termination

    These Terms remain in effect unless terminated by you or by us. We may suspend or terminate your access to our Services at any time, without notice, if we believe you have violated these Terms.

    Section 14 — Disclaimer of Warranties

    Our Services and products are provided "as is" and "as available" without warranties of any kind, express or implied, except where required by law. We do not guarantee that our Services will be uninterrupted, secure, or error-free.

    Section 15 — Limitation of Liability

    To the fullest extent permitted by law, Arlana shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our products or services, including but not limited to loss of profits, loss of data, or any other damages, even if we have been advised of the possibility of such damages.

    Section 16 — Indemnification

    You agree to indemnify and hold harmless Arlana, its employees, partners, suppliers, and service providers from any claims, damages, or expenses arising from your breach of these Terms or your violation of any law or third-party rights.

    Section 17 — Severability

    If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

    Section 18 — Governing Law

    These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.

    Section 19 — Changes to Terms

    We reserve the right to update or replace any part of these Terms by posting updates on our website. Your continued use of the website after changes are posted means you accept those changes.

    Section 20 — Customer Support

    If you have any questions about these Terms of Service, please contact us:

    Customer Support Hours
    Monday – Friday: 9:00 AM – 6:00 PM EST
    Saturday: 10:00 AM – 4:00 PM EST
    Sunday: Closed

    Response Time: We aim to respond to all inquiries within 24–48 business hours.