Menu
0
0

Your Cart is Empty

Shop
  • Discover
  • Category
  • Size

    • Shipping policy

    At Arlana, we're committed to getting your order to you quickly, safely, and with full transparency. Below is everything you need to know about how we ship.

    Where We Ship

    We currently ship to all 50 U.S. states.

    Please note:

    • We do not ship internationally at this time.
    • We do not ship to P.O. Boxes or APO/FPO addresses.

    Processing Time

    Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

    Orders placed after 5:00 PM EST will begin processing the next business day.

    Shipping & Delivery Times

    Destination Estimated Delivery
    United States 5–10 business days

    Delivery times are estimates and may vary based on your location, carrier delays, weather, or other factors outside our control.

    Shipping Cost

    Free standard shipping on all U.S. orders. No minimum required.

    Shipping Carriers

    We partner with trusted carriers to deliver your order:

    • USPS
    • UPS
    • FedEx

    Order Tracking

    You'll receive a tracking number by email within 1–3 business days after your order has been processed. Use it to follow your shipment directly on the carrier's website.

    Address Accuracy

    Please double-check your shipping address at checkout. Arlana is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

    If you need to update your address, contact us at support@arlana.com as soon as possible. We can only make changes before your order ships.

    Order Cancellations

    To cancel an order, please contact us within 24 hours of placing it. Once your order has shipped, please refer to our Refund & Return Policy.

    Lost, Delayed, or Damaged Packages

    Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us right away so we can make it right.

    If your package hasn't arrived within the expected timeframe, first check with the carrier using your tracking number. If the issue isn't resolved, email us at support@arlana.com and we'll help sort it out.

    Contact Us

    Have a question about your order? We're here to help.

    Customer Support Hours
    Monday – Friday: 9:00 AM – 5:00 PM EST
    Saturday & Sunday: Closed

    Response Time: We typically reply within 24 hours on business days.