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    • Privacy policy

    Last updated: May 28, 2026

    Arlana ("we," "us," or "our") operates www.arlana.com (the "Services"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase from us.

    By using our Services, you agree to the collection and use of information in accordance with this policy.

    1. Information We Collect

    We may collect the following personal information from you:

    • Full name
    • Email address
    • Phone number
    • Billing and shipping address
    • Payment information (processed securely via third-party providers — we do not store full card details)
    • Order details and purchase history
    • Device information (IP address, browser type, device type, operating system)
    • Website usage data (pages visited, links clicked, time on site, referral source)
    • Communications with our customer support team

    2. How We Use Your Information

    We use your information to:

    • Process and fulfill your orders
    • Send order confirmations, shipping updates, and delivery notifications
    • Provide customer support and respond to your inquiries
    • Improve our website, products, and services
    • Detect, prevent, and respond to fraud or security issues
    • Comply with legal obligations
    • Send marketing emails and promotional offers (you can unsubscribe anytime)

    3. Sharing Your Information

    We only share your information when necessary to operate our business, including with:

    • Payment processors (e.g., Stripe, PayPal, Shop Pay)
    • Shipping and fulfillment providers (e.g., USPS, UPS, FedEx)
    • Shopify (our e-commerce platform)
    • Marketing and analytics partners (e.g., Google, Meta)
    • Email marketing platforms used to send transactional and promotional emails
    • Legal authorities when required by law or to protect our rights

    We do not sell your personal information.

    4. Shopify & Third-Party Services

    Our store is hosted by Shopify. Shopify provides us with the online platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application.

    Your information may also be shared with third-party tools used for:

    • Payment processing
    • Analytics and performance measurement
    • Advertising and remarketing
    • Customer support

    Each third-party provider has its own privacy policy that governs how they handle your data.

    5. Cookies & Tracking Technologies

    We use cookies and similar tracking technologies to:

    • Improve your browsing experience
    • Remember your preferences and cart contents
    • Analyze website traffic and user behavior
    • Show you relevant advertisements on other websites

    You can control or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on our site.

    6. Your Rights

    Depending on your location (EU, UK, California, or other jurisdictions), you may have the right to:

    • Access the personal data we hold about you
    • Request correction or deletion of your data
    • Object to or restrict certain processing
    • Request data portability (a copy of your data)
    • Withdraw consent at any time
    • Opt out of marketing communications

    To exercise any of these rights, please email us at support@arlana.com.

    7. Data Retention

    We retain your personal information only as long as necessary to:

    • Provide our products and services to you
    • Comply with our legal, tax, and accounting obligations
    • Resolve disputes and enforce our agreements

    When data is no longer needed, we securely delete or anonymize it.

    8. Security

    We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    9. Children's Privacy

    Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

    10. International Users

    Arlana is based in the United States. If you are accessing our Services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

    For users in the EU and UK, we comply with applicable data protection laws (including GDPR) and apply appropriate safeguards to protect your data.

    11. SMS & Email Marketing

    By providing your phone number or email address, you consent to receive promotional SMS messages and emails from Arlana. Message and data rates may apply. You can unsubscribe at any time by replying STOP to any SMS message or clicking the unsubscribe link in any email.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

    13. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

    Customer Support Hours
    Monday – Friday: 9:00 AM – 6:00 PM EST
    Saturday: 10:00 AM – 4:00 PM EST
    Sunday: Closed

    Response Time: We aim to respond to all inquiries within 24–48 business hours.