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Women Fashion
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  • Lucy - Tote bag

    Color
    Green
    Black
    Coffee
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    Brown

    The Lucy tote bag is crafted from high-quality vegan leather, giving it a chic, bucket bag design. Spacious yet stylish, it holds all your essentials with ease. Its minimalist look makes it versatile for any occasion. Whether for work or a night out, the Lucy tote is your go-to accessory.

    Shipping Policy - ARLANA

    Order Processing Time

    All orders placed with Arlana are processed and dispatched within 1-5 business days. Once your order has been shipped and is with the carrier, we will provide you with a tracking number. This tracking number allows you to monitor the progress of your package and estimate its expected delivery time. Please allow 24 to 48 hours for the tracking information to become active.

    Shipping Address Changes

    If you need to update the shipping address for your order, please contact us via email at support@arlana.com. Provide us with your new shipping address. Note that once an order has been shipped, we cannot make changes to the shipping address.

    Shipping Methods, Costs, and Delivery Times

    We are proud to offer complimentary shipping within the United States and worldwide. You can easily track your shipment's status through the Order Status page on our website. Our shipments are handled via small parcel carriers (such as UPS, FedEx, USPS, and Epacket).

    Shipping Times

    • USA: 4-14 Business days
    • Canada: 8-15 Business days
    • UK: 7-15 Business days
    • AU: 7-20 Business days
    • EU: 7-15 Business days
    • Rest of the world: 7-30 days based on your country

    Refunds, Returns, and Exchanges

    For details regarding refunds, returns, and exchanges, please review our Refund Policy on our website.

    We accept returns within 15 days from the date of delivery, provided that the item is unused and remains in its original condition. Upon processing the return, we will refund the full order amount, minus the associated shipping costs for the return.

    If you have any inquiries concerning your shipments, please don't hesitate to contact us. To expedite resolution, kindly include your order number in your correspondence.

    Office Address:
    2750 SW 28th CT,
    Miami, FL, 33133,
    United States

    Phone Number: +1 845-641-0289 (Eastern Time Zone)

    Return Policy - ARLANA

     

    At ARLANA, we are committed to providing you with exceptional products and a seamless shopping experience. Our return policy is designed to ensure your satisfaction. Please read the following guidelines carefully before initiating a return or exchange:

     

    15-Day Return Policy:

    We offer a hassle-free 15-day return policy. If you’re not completely satisfied with your purchase, you have the option to return the item within 15 days from the date of delivery for a full refund or exchange. We value your contentment and aim to make the process as smooth as possible.

     

    Free Exchange, Customer-Covered Returns:

    We provide free exchanges for size or style changes. However, please note that if you wish to return a product without exchanging it, you are responsible for the return shipping costs.

     

    Order Cancellation:

    If you decide to cancel your order, you have a window of 6 hours to do so. Please reach out to us immediately if you wish to cancel. Orders canceled within this time frame will be eligible for a refund. However, if the order has already been fulfilled and shipped within these 6 hours, the refund will be processed once the package is returned to us.

     

    Warranty Information:

    Certain products may come with a warranty for defects or issues with craftsmanship. Please contact us if you encounter any problems within the warranty period, and we will replace the item free of charge. This warranty does not cover damage, breakage, or loss caused by the user.

     

    Returns and Refunds Process:

    To be eligible for a refund, the item must be unused and in its original condition, including the original packaging. Proof of purchase is required for all returns. Once we receive your returned item and inspect it, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and the credit will be applied to your original method of payment within 3-5 working days.

     

    Exchanges:

    For size or style exchanges, you can return the item for store credit and then place a new order for the desired size or style. If you wish to exchange the item for the same product, please contact us via email to initiate the exchange process. A re-delivery fee may apply for exchange requests; refer to our FAQ page for fee details.

     

    Shipping and Return Costs:

    When returning an item, you are responsible for covering the shipping costs. Shipping costs are non-refundable. The time it takes for your exchanged product to reach you may vary based on your location.

     

    For more information or assistance, our dedicated customer support team is here to help:

     

    • Email: support@arlana.com

    • Instagram: @arlana_store

     

    We appreciate your business and strive to ensure that you have the best shopping experience with ARLANA. Your satisfaction is our priority.

     

    Let me know if you’d like to adjust any further details!

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